Overview

Lead a critical Crewing & Recovery function, balancing workforce, training and operational requirements.

Permanent opportunity based at our Jetstar Headquarters in Docklands.

Accountable for Crewing and Training Recovery across Flying Operations and Cabin Crew.

Key Responsibilities

• Leading, coaching and developing the Crewing & Recovery team to deliver exceptional customer service and optimal rostering outcomes that protect scheduled flying.

• Overseeing all crewing-related third-party support, including duty travel, accommodation and transport.

• Overseeing onshore and offshore crew training, checking and development.

• Monitoring crew compliance with industrial, regulatory and company requirements, including investigations into breaches and near-miss events.

• Developing training for Crewing and Training Recovery Officers, balancing training plan delivery with day-of-operations crewing requirements.

• Partnering with internal and external training providers to resolve training delivery escalations.

• Identifying opportunities to improve roster planning and delivery, reducing costs while maintaining operational resilience and crew engagement.

• Influencing crewing-related expenditure of up to $100 million annually, including worked days off, accommodation and transport costs.

Requirements

• 7+ years’ experience in airline operations, including 3–5 years leading teams.

• A Business or Aviation degree, or equivalent industry experience.

• Strong experience building and managing relationships with senior stakeholders.

• A proven ability to drive business performance, manage team performance and deliver results.

• Experience delivering programs and cross-functional initiatives within complex environments.

• Strong negotiation, communication, organisational and influencing skills at senior levels.

• A passion for delivering a great customer experience.

• Extensive knowledge of Jetstar products, processes and policies is advantageous.

• A strong and demonstrated commitment to safety.